Our effective e-commerce returns management process will not jeopardize your bottom line.
Returns are an essential component of every e-commerce business. Most returned items do not have to go to waste if they are handled properly and may be placed back into inventory. Falcon specializes in receiving, processing, and restocking returned items, as well as providing frequent product return updates to your company. Simply sign up for our fulfillment services, and we’ll handle your e-commerce returns management for you.
Returns Receiving
We gladly accept returned items from your customer in whatever packaging they have to ship the goods back in. Depending on your return policy, we will quickly process the return and update your inventory accordingly.
Our staff inspects your returned items to check for any damage to the product and if it can be placed back into inventory
Returns To Inventory
We will return products back into inventory to help minimize your product cost as long as they have not been opened (consumables) or damaged.
Returns Reporting
Along with current inventory and shipment totals, we also send regular reports on your returned products.
Testimonials
Here's why our clients would choose us again
View testimonials from our partners.
We've been using Falcon for over a year and they are fantastic. Their team is extremely responsive and always up for new and creative solutions for the needs of our company. Most importantly, though, they are deeply concerned about our customers and getting them their products as quickly as possible.Chaz Shively, Co-Founder at Legendary Ventures
We are very pleased with how quickly we were able to integrate with Falcon Fulfillment and we wanted to share with you that we've had the best Q1 in our company's history and we could not have done it without your team and their hard work. Thank you. Looking forward to more record breaking quarters in the coming year.Andrew Yule, Director of Supply Chain – SOLE
Falcon Fulfillment has been more than just a vendor - they are a true partner in my business. They have consistently gone above & beyond to help me grow my businessBrandon W. – Franklin Media
HUGE kudos to the team at Falcon for making this transition efficient and painless (I came over from Shipwire) – for any of you guys on the fence about switching to Falcon…all I can tell you is that they’ll bend over backward to make it happen seamlessly for you.Ben Greenfield – Ben Greenfield Fitness
I wanted to let you know that we have been incredibly impressed with Falcon and everyone on your team. The transition went incredibly smoothly and our team has been singing Falcon praises. So thank you very much! This was such a scary venture for us and I’m thrilled that it’s working out so well. Really appreciate all of your help and everyone’s hard work!!Tina Anderson - Founder / CEO of Just Thrive
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